Shipping policy

Shipping Policy

We’re committed to delivering your pet essentials safely and on time.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking details.

Shipping Time

Estimated delivery time is 5–10 business days, depending on your location and shipping method. Please note that delivery times may vary during peak seasons or due to unforeseen delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping on selected orders or promotions—keep an eye out!

Order Tracking

Once your order is shipped, a tracking number will be provided so you can monitor your delivery every step of the way.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to weather, customs, or carrier issues. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team within 48 hours of delivery, and we’ll be happy to assist.

Contact Us

If you have any questions about shipping, feel free to reach out to our customer support team—we’re always happy to help.